Step aside, Skyscanner, there’s a new kid on the block and she works harder than you do: Kiwi.com.
Have you used it yet?
If you don’t know about it, Kiwi.com is the newly popular flight booker that everyone has been talking about lately, as it’s taken the flexibility of search engines like Skyscanner but added a bunch of incredibly useful features to find even better prices and routes.
In fact Kiwi recently found me a route to Morocco that was $120 cheaper than what I had found on Skyscanner or Momondo. I most recently used Kiwi to book a flight from Johannesburg to Pemba in Mozambique in August (2019) and it worked great.
There are, however, some things you should know about using Kiwi to book flights if you want to get the most out of the site and not run into any difficulties later on.
And no, this post isn’t sponsored by Kiwi – I’m just a little obsessed with it at the moment!
First though, here are the things I love about Kiwi (and why I think it’s become so popular):
Kiwi searches for the cheapest route, regardless of codeshares
And this is what makes Kiwi so awesome. While other flight search engines will try to get you booked through your entire route on either the same airline or airlines with codeshares, Kiwi will look at all of the cheapest possibilities, even if it means putting you on two totally separate flights (where you have to check in again during your layover) or sending you to a random airport totally off route.
While this isn’t ideal for people looking for the fastest and easiest way to get somewhere, it’s perfect for people looking for the absolute cheapest option.
In fact, this is what I used to spend hours doing myself – often I’d end up booking a flight from Oslo to London, and then London to wherever I was actually going, as it tended to be much cheaper.
So basically Kiwi does flight hacking for you. It’s a HUGE timesaver.
They offer a flight guarantee for unprotected flight routes
The obvious downside of booking a bunch of separate flights somewhere is that if your first flight is delayed and you miss a connection, you won’t automatically be put on the next available flight, but will instead have to pay for a brand new one.
Luckily this has never happened to me, but I’ve had a few close calls that seriously stressed me out!
But Kiwi actually offers a guarantee that covers cases of flight delays, cancellations, and schedule changes.
If your flight is suddenly canceled or there wasn’t enough time to make your connection, Kiwi will put you on a new flight for free. The only condition is that if the new flight is more than twice the cost of the original you will have to pay for any amount over 2x the original price.
Plus, if your flight is delayed for over 4 hours you’ll get a $10 food voucher, if you need to switch airports they’ll cover your transport, and if the delay is more than 8 hours overnight they’ll cover your accommodation (up to $50, and you must show them your receipt).
You do have to reach out to Kiwi directly as soon as something happens with your flight – there are stories of people missing out on the guarantee because they didn’t actually contact Kiwi but tried to sort their flights out at the airport independently. I asked a representative about this and she stressed that you MUST contact Kiwi before booking yourself on any new flights if you want Kiwi to cover them.
And just so you know, two of my friends separately had to use Kiwi’s guarantee and had no problems – they said Kiwi responded quickly and got them each on new flights for free. Again though, it’s important to contact Kiwi to book the flights, as they will not reimburse you for flights you book on your own.
You can read the guarantee here, and email them with any further questions (I emailed them before writing this post and they were super responsive).
While this guarantee isn’t perfect, as there’s a possibility you’ll have to pay a bit extra for your new flight or part of your accommodation, it’s a far better option than booking separate flights yourself and having no guarantee at all.
I think of Kiwi as an upgrade from flight hacking where you’re putting together the flights yourself – it does the same thing for you (in less time) while also giving you a good degree of insurance should things go wrong.
However, do note that this is still less safe than flying on connected routes, where you’ll automatically be put on a new flight by the airline. If money isn’t an issue then I would book directly with airlines instead of using Kiwi, as it can be a bit of a gamble.
Kiwi flight refund
And if your travel plans change and you need a flight refund from Kiwi.com, you can find the Kiwi cancellation policy here.
You can search flights from and to regions, instead of specific cities
While a lot of other flight search engines offer this to a degree, Kiwi has the most flexibility I’ve seen.
Like, come to think of it, maybe this feature is the coolest thing about Kiwi.
First, you can search flights to or from “anywhere” if you want the ultimate flexibility. So you can find the cheapest flight from your departure point, or even the cheapest departure point for your destination.
Even cooler though, if you click on any area of the map on the Kiwi.com homepage, a circle will appear and you can drag it to whatever region you want and adjust its size to determine where you would like your flight to depart from. And then you can either type in a specific destination (or destinations), or you can click the map again and draw a circle around the region you would like to fly to.
This is super helpful if you’re planning a longer trip in two different regions and don’t really care which specific city or even country you fly to or from. But it’s also convenient if you have a few different nearby airports in different cities that you’d like to search for all at the same time.
So like, when looking up where to go in May, Dan and I drew a circle around southern Norway for our departure (as there are a few different airports near us) and then a circle around all of southern Europe, since we want to go somewhere warm.
Then we just zoomed in on the map and could see all the different city options with the price next to them. Super easy!
And then we drew a circle around Japan, you know, just in case it was magically super cheap (it wasn’t).
You can search multiple destinations at once
Before I switched over to Kiwi I almost always used Skyscanner to search for flights (since it also includes budget airlines), and something that would drive me crazy was having to do separate searches if I wanted to change my departure or destination city.
Well, if you want to be more specific than circular regions, Kiwi lets you search a bunch of different departure cities and/or countries as well as a bunch of different destinations, all at the same time. Again, huge time saver!
You can search for flights over no specific dates, a set range of dates, and a specific duration
If your schedule is flexible, Kiwi also lets you search for flights “anytime” or over a set range of dates. You can also specify how long you would like your total trip to be, so if you know you want to take a holiday for about 10-14 days sometime over the summer, you can search for flights in a date range of June to August, and then select your “Time of stay” to be 10 to 14 nights.
This way you can figure out not only where your cheapest holiday option is, but also when and for how long.
You can use Kiwi.com’s “nomad” tool to book the cheapest possible multi-city trip
I still can’t get over how cool this is. With the nomad tool you can enter all the cities you’d like to visit along with how long you’d like to stay in each city, and Kiwi.com will work out the cheapest possible option. So you don’t need to keep checking different dates or changing up the order of your trip, because Kiwi.com will tell you which order to book it for the cheapest possible flights.
This tool is especially helpful if you’re going on a longer trip to a bunch of cities, like backpacking through Europe or visiting a bunch of places across the US, for example.
Things you should know about booking with Kiwi.com
Okay, so I covered all the things I love about using Kiwi, but there are also a few important things you should know before booking your flights through Kiwi.com.
Adding extra baggage after booking your flight can be more expensive than direct with the airline
This one is kind of annoying, though if you’re lucky it could actually work in your favor.
If you realize after making your booking that you want to add extra checked luggage, you have to do so through Kiwi, not directly with the airline.
And because Kiwi deals with so many different airlines, instead of charging exactly what each airline charges for extra luggage, they have their own set price list. This is an average of the luggage costs for different airlines, so while in some cases Kiwi might charge you less than the airline does, in other cases you might end up paying more (though of course it will still be less than you would have to pay at the airport).
It’s something to be aware of when booking your flight.
When flying unprotected routes you might need to go through customs – and may need a visa!
Since part of the genius of Kiwi is finding unrelated flight routes to get you to your destination, you might have to go through customs and check in again during a layover.
I had to do this on my 5-hour layover in Paris during my flight from Morocco to Oslo. And on my way from Oslo to Morocco I actually spent a night in Lisbon, essentially having a free day in Lisbon thanks to the money I saved by flying two separate routes.
Your Kiwi ticket will clearly state if you have to collect your luggage and check in again during a layover. And this is really important: check to see if you need a visa for whatever country you’ll be going through customs in! Even if it’s not your final destination, there are some cases where they won’t let you through to check in to your next flight if you don’t have a visa.
So, if I had needed a visa to enter France or Portugal, I wouldn’t have been able to go through customs and check in for my next flight.
This doesn’t happen often, but I have heard complaints about Kiwi regarding this, from people who didn’t realize that they would need to go through customs during their layover. While a lot of places do offer special transit visas, I usually try not to have a layover anywhere I’d need a visa, just to avoid any potential hassle.
You’ll end up making way too many travel plans
All the flexibility Kiwi offers in searching for flights can be a little dangerous – at least if you’re like me and want to travel everywhere. When Dan and I were looking at flights this morning I found all sorts of other places I wanted to visit that I hadn’t realized where so cheap!
I mean, there are many worse problems to have.
Have you booked through Kiwi.com yet? Any tips to add?
Annika says
I’d never heard of this before and I’m already in love! I’m sharing your post on a few facebook groups of solo travellers, I’m sure they’ll be interested too 🙂
Silvia says
Awesome, so happy you found it useful!
Nynke says
Haha – I must say this wasn’t the first Kiwi brand that came to mind when you wrote Kiwi, as a (former) Norwegian supermarket employee! Seriously though, this sounds like a great resource, and one that even people who don’t need to hunt for the very cheapest flights may want to use, as it comes with so many smart options!
Silvia says
Haha when I first told Dan about the site he typed in “Kiwi” and the supermarket came up! So funny.
Jennifer says
I’ve never heard of this before. I always just checked Skyscanner as well. It sounds interesting though, and I will have to check it out the next time I plan some imaginary trips. Thanks!
Silvia says
Haha so I’m not the only planning imaginary trips then!
Colin says
I love using Kiwi! I just recently found out about them. I haven’t yet taken a flight through the service, but from my browsing so far, they have been cheaper than Skyscanner in some instances.
Thanks for writing up the guide!
Silvia says
Yeah, you always have to shop around a bit!
Michaela says
Actually, I first used kiwi to book a flight to Norway. I love how cheap it is and I also know a few people working there, so they told me about how it works.
The disadvantage is that it’s mostly for days not compatible with work hours.
Silvia says
How funny! But yeah, it’s not always the most convenient, but at least they find cheap routes.
Tanya says
Hey sylvia, just wondering if kiwi would works for family tarvelling?thank you..tanya
C Cook says
Is it difficult to check in at the airport of each airline?
Denise says
Don’t even think of cancelling a flight. You’re not cancelling with the airline and able to use whatever remains on a rescheduled trip. You’re cancelling with them and in 30-ish days they’ll let you know what/if any balance you have left after regular cancellation costs and their fees.
I’ll only use them for research from now on. 🙁
Lynn Kvamme says
Okay, I just booked my first domestic flight in the US with Kiwi and the hubby just booked his flight to Norway. His name is Jon Erik and is Norwegian, do you know him (bahahaha, just kidding).
Anyway, we work with plant based natural healthcare there so he travels to Norway a lot. 1000 thanks for your awesome article and for saving us some serious cash!
I would love to send you some free samples to try if you want. You are going to fall in loooove!
Smiles,
Lynn
Silvia says
Oh that’s so exciting, I’m glad you found good deals!
Megan says
HI,
Thanks! I just bought a non stop ticket from LA to Stockholm for $307! So affordable!!!
megan
Fiorella says
Hello,
Thank you for the info. I just booked a flight within europe via Kiwi.com. One thing that I find a little odd is that they ask for my passport number and expiration date to check me in. Have you also been requested this info before? Can one check-in directly with the airline rather than via Kiwi?
Thank you in advance!
Silvia says
I think you can check in directly – I guess try and see what happens? I know you can check in directly at the airport for sure, as that’s what I’ve done.
Feb says
The reason why they are asking for passport number is bec,kiwi.com wants to do auto check in for you esp if u have check in baggage.that is less hazzle for you.It is still the passenger’s choice if they want to take advantage of the auto check in,or do manual check in at the airport.
LisaMarie says
I fly a few times a year to Europe and find that many airlines are asking for passport numbers and expiration dates.
cheap airline tickets says
Thanks for sharing this article. Your article helps me a lot. Keep Sharing. Nice Work!
Chris says
The booking itself is easy, but just pray that you face no issues.
When flying from Brazil to Europe the airline demanded extra payment in cash, otherwise I wouldn’t be let on the plane. No mention of it anywhere on the ticket. Normal tickets have all the taxes and costs included.
I also wanted to get a refund for one of the legs I had with them. It’s been now over 30 days and haven’t heard a word since.
So I just hope you have better experience than I did. For me this was the last booking with kiwi.com
trubac says
I was glad when first I found Kiwi.com, now not so much, either they changed or something going on that doesn’t show most of the flights.
In the last couple of months lots of airlines are missing from the searches, and more dates I’m adding, the less flights are finding, if I choose for example New York – Bucharest, round-trip leaving anytime – returning anytime, the search is coming up only with low cost airlines, like Norwegian Air and Ryan Air, if I filter those two off, no flights at all!?!
So, I’m very disappointed about this website.
Lindsey says
I would strongly advise you NOT to ever book a flight with Kiwi. I used them for the first time to book a flight (for today!). I was a little wary because I hand’t heard of them, but I was looking for the lowest price option on a flight I was taking on short notice, and they came up in my results on Kayak so I thought it would be ok. It is not ok.
When they made my bookings on their end with the airline, they put my husband’s name in as “Mr. [My Name] Jr.” instead of his name, even though I had put his name down as the 2nd passenger (because I’m not an idiot). He doesn’t even have a Jr. at the end of his name so I have no idea where they came up with this.
Anyway, I contacted Kiwi a couple weeks ago to have my husband’s name changed on the tickets. (We just booked these flights 3 weeks ago.) They emailed me after a couple days to say they had gotten his name changed with one airline, but hadn’t been able to do it with the second airline yet. They said they would let me know when they had done so. Earlier this week I replied to their email to ask about the status, and they said I needed to send them a scanned copy of my husband’s passport for the airline to process the change. I replied that this seemed unnecessary since it’s a domestic flight, and why couldn’t they just change it. They wouldn’t budge. I tried calling the airline directly, but they couldn’t do it because it was a third party booking. So two days ago I sent them a picture of my husband’s passport. Yesterday I hadn’t heard anything so I called them, and they hadn’t sent the info to the airline yet. The agent I spoke with said he would do so right away, and I would hear back in 2-4 hours. That didn’t happen, so I hopped on live chat last night. All they could tell me was there was no update and they would email me when there was. They also tried to ask me for MY passport information, but I told them I don’t have a current passport, there was zero reason for them to need it because this is a domestic flight, and at this point I’m pretty sure they’re scammers and I will come after them in every way possible if anything goes wrong related to this.
As of this morning I still haven’t heard from them, and we have to leave for the airport in an hour, so it looks like we’ll be spending our long layover in Vegas hanging out in the airport instead of exploring the Strip as was our plan, because we can’t risk him leaving the terminal and having to go back through security with a boarding pass that doesn’t match the name on his ID.
Tl;dr: The people behind Kiwi are clearly incompetent and not knowledgeable about how travel actually works, and the customer service is horrible if you need it. I might use them again for research in the future, but I will always book the flights I find on there directly with the airlines instead of on Kiwi.
Mike says
STAY AWAY FROM KIWI
In a few words: I had the worst booking experience, had to deal with a very bad customer support. If you are unlucky and a problem comes up you will NEVER EVER find a solution.
Even if my reservation was immediately cancelled, I got my refund after 40 days instead of 10 days as they promised.
I made a review at trustpilot and when they saw it, they sent me 50 euro voucher for the problems they caused me. After a couple of days they kindly asked me to erase the review. This is the reason they have 4 stars and not 2 which is what they should deserve. Of course i didnt erase neither used their voucher.
Alyson Sliman says
I agree!! They have been absolutely TERRIBLE to work with. We had an issue with our tickets ( we bought 3 plane tickets for 3 different people) they were not able to help us AT ALL. We ended up having to buy and additional 3 more plane tickets becasue they would not resolve the initial issue. Truly unbelievable . I will NEVER book through them again and I urge everyone to really think before booking with them.
Noum says
I found some really good deals . Thanks
Pablo says
Silvia, and what about their guarantee? Is it free of charge or you should pay some fee to use this feature?
Silvia says
It’s included in every ticket from them.
Pat says
Silvia,
This was really helpful. I just bought a flight through Kiwi for a Norwegian airlines flight. If I add a checked in baggage or buy seat selection directly with Norwegian will Kiwi know about that? Could it make the guarantee void?
Prithvi says
The way you view Kiwi as a trip hacking tool is the key insight required for anyone who uses Kiwi.
Kiwi does a job that you did yourself (I do the same thing) and this is a super cool thing to do as long as we can do a little bit of brain work.
That said, if I had not read all these negative posts about Kiwi, I would never have seen the fact that it requires you to get off and re check in, this is the key point that everyone misses when they use Kiwi and most people obviously do not know this.
This makes things extremely painful when they are absolutely shocked in the airport when they are enjoying their trip.
Kiwi needs to make this post required reading for anyone using Kiwi.
Liya says
Hi, thanks for the comment. Do you mean that you had to re-check in during your collecting flight?
Mariah Gauthier says
I used kiwi to book a flight to Paris and then back to New York. On the second leg (from Paris to New York) it says “must have visa”
Do you think I need a visa even though I am a U.S. citizen??
Silvia says
Then you should be fine – it just means that they won’t let you board unless you can validly enter the country (so if you need a visa to enter, then you must have one).
the Fat Gooch says
does the kiwi.com guarantee apply if you end up on kiwi.com through skyscanner? i did a search on skyscanner, but it directed me to kiwi.com to complete the booking. thanks in advance
Silvia says
Yeah, Skyscanner just redirects you to their website, so the guarantee should still be in place!
Jordan says
Hi Silvia,
This is a great post! I just bought my first round of flights on Kiwi and was mentioning it in a blog post I am writing. Do you mind if I refer my readers to this post for more information on Kiwi?
Thanks!
Silvia says
Of course, feel free to link to it!
Celeste says
I wanted to post a warning to people who DO miss their connections. It is a HUGE PAIN IN THE ASS to get KIWI to switch flights for you. We spent 4 HOURS on the phone with them trying to sort out the new flight (the next day) and also had to twist arms to get an “ok” to get a hotel and food. They kept saying “I need to talk to my supervisor.” The people that answer the phone don’t have the authority to do anything themselves but trying to get a supervisor will literally take you hours. They will call you back, someday. Meanwhile you are sitting at the airport starving and tired. Not a good customer service experience. Not worth the savings, if you happen to miss a connection. They can’t fix it in a timely manner. Next time we will just book through the airlines directly. Kiwi works find until something goes wrong, and if you travel enough something WILL go wrong eventually.
Greg Hitzhusen says
My experience with kiwi.com so far is horrible. I’ve been on hold for 75minutes, and have been repeatedly told how much longer I should have to wait. At the start of my hold period, it said “25 minutes”. As that estimate has counted down, I get the same estimate multiple times. I’ve been told “5 minutes” estimated wait time for about the last 20 minutes. I’m sure that they’re hoping I’ll just try to complete my query online, but I already tried that, and am needing to talk to a real person. Terrible phone system, apparently designed to frustrate the caller.
Tristan Newman says
I booked a flight with them, one flight shorter than needed. Cancelled that ticket, wrote their customer service to tell them what I had done, and then booked the correct ticket.
Logged into check the status of the refund and they refunded the complete intinerary instead of the shorter one.
After calling them, waiting on hold for 10 minutes, and explaining to their customer service, she said she’d speak to a manager… and then put me on hold and the line proceeded to go dead seconds later.
Now, I’ve been on hold attempting to call them back for the past 30 minutes. Their hold recording has been telling me 10 minutes left to wait until about 15 minutes ago, and now 5 minutes to wait, there after.
Something to think about.
Erick says
On our way to Minneapolis from Ukraine we were bumped to a later flight, we lost our connection at JFK. Kiwi Guarantee came through for us. They put us in a hotel, booked us a flight early the next morning and gave us 30 Euros for food and drink while displaced. Thanks Kiwi Guarantee
lu ramos says
hello, thanks for this review. but i recently read numerous reviews on them that were very bad, with frequent last-minute flight cancellations, etc. is it possible that the reviews are fake?
Kevin says
I now read 2hours through all reviews etc… and i think most of the bad reviews are from the competition. Kiwi is 10x ahead of Skyscanner and others… of course they write shit about a plattform that is far ahead of them. Just my opinion … and many feedback is from people that didnt know the things with the Visas and that they have to re-check in etc…but is this really Kiwis fault? Maybe a bit…
I will give them a try. By he way: Booking all tickets yourself still saves you money ! But its a lot of work and headaches. Kiwi charges +50€ for total of 4 flights for 1 person but to be honest i am happy to pay 50€ for saving a lot of time booking all flights seperatly and checking in . This article gives all the advice you need i guess.
Be carefull with online reviews. I can speak from own experiance when competitors posted a lot of shit about my company that was destroying the industry 😉 When you smash the competition with a product that is beyond your shitty product… of course you dont make a lot of friends.
Think about it in the future. 😉 I hope we will have a good experiance but i am pretty sure Kiwi is great. And if not… AMEX will take care of everything, so always book with a Credit Card and you dont have to worry about “being scammed”
Richard Childress says
Good information you have wrote for us!
It is very useful for us and will keep updating your articles.
ruby says
This is very informative blog thanks for sharing. We are also provided United airlines customer service.
Dan says
Seriously, do your research before using kiwi.com for anything but planning. I used them with success in 2016 but in practice found the connection to be a slightly chancy one – a very good thing we had no checked baggage on that trip.
This time around, they sold me a route with a flatly impossible connection (even though we also had no baggage to consider). The issue that wasn’t clear until the confirmation email came through with “no online check-in is possible” – a fact that was therefore known to them all along, but not to me until after I’d paid the money. The route they sold me allowed one hour for me to arrive at the connection airport, go landside (through immigration), CHECK IN MANUALLY, then go airside (back through security and immigration!) and get the ongoing flight.
It took me three weeks – eventually contacting airlines as well as them – many times – to get the facts of this problem properly acknowledged by them. Then another week and at least half a dozen more emails before they offered to put in place a feasible revised itinerary that I suggsted. And THEN they insisted on levying a change fee, even though it was them who had sold me the impossible itinerary in the first place.
This was extortion – the problem would not be fixed until I paid another 95 Euro. So I paid, and considered it a life lesson – of course I asked for a refund, of course I’ve had nothing but the usual rubbish responses.
I will not be paying kiwi.com money ever again, nor would I recommend that anyone else do so. Happy to use them for flight planning, but that’s it. Make your life easier, BOOK DIRECTLY WITH AIRLINES!
Kabir afzali says
They stole my $2600+
I had booking for 5 passengers from new york to kabul afghanistan for 14 Jan 2019. I received a job opportunity i sent them an email stating that all my 3 children and my wife are going but as i have a new job now so please cancel my ticket. One indian accent guy told me on the phone that as u have informed us very early threfore the airline will not charge me anything only we will chrge u euros 20 for service chare he told me to go to kiwi.kommanage my booking and fill a return form and they will return my money i found the page filled it and wrote my own name only and at the end of page it said u paid $600 for one person so u will be refuned $427 i said ok give me that. after few hours i received phone call saying that they have cancelled all 5 passngers and out of $2996.67 that i had paid i have received this $427 and that is it and they cannot further assist me. They stold my $2600+
I have my account info and also their booking etc.
Mya says
I advise you to not go through them I booked a round-trip flight with kiwi.com from Denver to Norfolk Virginia come to find out the day before I was leaving back to my hometown was trying to pay for assigned seats so me and my boyfriend can sit together and talk to an agent from kiwi.com to ask them why it was a one-way trip book when I asked for a round trip ticket told me there was nothing they can do about it so how to turn around and pay an additional$187 to get back home I think that it’s unfair they Ghent people out of their money I wouldn’t go through them any longer horrible customer service skills and people are rude didn’t let me talk to a supervisor as well I write them a zero.
Emily Rodriguez says
How do you change from one way to round trip after booking flight?
Rishi Prakash says
Thanks for the great post, Silvia. I opted for Kiwi first time after your post so all credit to you.
Kiwi is doing a good job as a market disruption for sure. It brings a different kind of light to the search and planning which is wonderful.
Now areas which can be improved:
1. There are few airlines which are hell bent on making money for every single ounce of extra weight which you realise when you find their people with weighing scale before the boarding gate so then you know that it is part of their plan- low cost ticket BUT high penalty for weight. So i will like Kiwi to highlight such flights in their booking option for us to know and plan the exact weight for them. So Air Asia and Viet Jet are definitely two such airline where unreasonable managers are running the show at airport with a clear agenda to make money by harassing flyers. So they should just put a line in RED for extra weight in these 2 airlines.
2. The information for various connecting flights has to be passed before the trip so that people do not get stuck and end up missing flights which would have happened in my case at Thailand. In my case, i was never aware that Indigo airlines does not have a counter for transit passengers inside the airport so imagine what i was told when i was strolling towards the transit counters- You have to take a visa first and then go out to Indigo counter and get your new boarding pass! This is something absolutely new like a bolt from blue so first i needed to RUN for the exchange counter for local currency as that is the only currency they accept at visa counter and then stand for visa in the long queue and then get out of airport for new boarding pass and then come back to the boarding gate. So such information needs to be passed ON well in time to passengers to plan their transit or else they will come back to Kiwi after missing their flight and then waste Kiwi’s time and their time to get a new flight so prior information saves passengers from surprises.
Trust me, Kiwi will become a far better platform if MORE info is passed on collectively after feedbacks like mine.
Keep up the good work.
Stop Faking says
“This is not an affiliate/sponsored post” yet all of your links to Kiwi have affiliate IDs? lol
Silvia says
Not sure where you pulled that quote from??? This post was not sponsored, but as I literally say at the end of the article, I signed up for their affiliate program after having a good experience with them. What’s “faking” about that?
Joel says
Reading so many reviews it makes me cautous. I booked 3 tickets for wife, Grandson, and me. To Italy from SFO. W/ multi cities 4 on Italy 1 to Geneva k return to SFO. Mid May to Mid June 2020. Price, I hope is true. $850 each! We will boast about kiwi.com Other ticketing sites $2100 to $5k Includes carry on @7kgrms 15 lbs each. Size 22″x17.75″x9.84′ Our bag that size usually weighs 35-40 lbs. Not 15 lbs. enough to travel for month. I called kiwi to confirm weight. Yes, 15 lbs. Agent was very helpful, patient and kind. She did not rush or push me to finish. Almost 40 mins! She said airlines vary up to 20 kgrms. But, most 8 to 10. They wanted $156 each to check a bag @kiwi. I may need to add 3 checked bags. I noticed they also added approx $8 ticket insurance automatically. Hopefully this helps smooth out some bumps some people missing a flight. The phone # for kiwi is 1 202-844-4159 just in case. You never know. Hopefully we don’t.
Xavier says
You have mentioned all the tips in a good way. I have read all. These are very helpful to me. Thanks
Karl Olsson says
I traveled with a Kiwi booking from Singapore to Alicante Spain. Missed my connection in Athens due to delay
from the first leg. I called Kiwi and they sorted out accommodation and new flight the following day.in a timely manner. Very professionally. I can definitely recommend Kiwi. .
Karl.
Alisha says
Hey there! Speaking of paying for baggage, do you know at all why the baggage costs on Kiwi seem to be at least twice as much as what the airline usually charges? Seems a bit excessive and I can’t seem to find any info on the price breakdown.Thanks!
Silvia says
They basically take an average of baggage pricing, so sometimes baggage will cost more than directly with the airline, whereas other times it will be cheaper.
Clara David says
Thank you for this informative blog! Helped me alot.
Eran says
re: luggage – what’s stopping you after purchasing from Kiwi to sign-in directly into the air company’s web site, and using the “carrier reservation number” (6 letters – you can find it on your e-ticket you download from Kiwi) to buy your luggage there in half-price?
Rob Larson says
Sylvia – waited too long and missed an amazing fare of $342 on Veuling from Kiwi site BCN LAX one way.!! Jan 14
But flight was not listed on Veuling’s site – code share with Iberia – nor Iberia’s site for that price
How can Kiwi offer that ? I would have been nervous
and have you seen KIWI re post fares like these after a few days ?
Many thx in advance ! Rob